About Us

The East Yorkshire CCTV team bring together a combined 40 years of IT knowhow together with important partnerships with industry leading manufacturer (Hikvision) and their approved suppliers. We have also partnered with key installation professionals who bring together many years of experience in commercial electrical installation.

Our aim is to work closely with the customer, ensuring there is a clear understanding of their needs and to clearly communicate back to them what can be achieved, when and how it can be delivered.

The emergence of internet based, networked camera technology has created a market where technical installation skills and IT convergence is not always available as a single entity. At EYCCTV we bridge that gap.  Our approach will deliver openness and sincerity to the customer, with the watch word ‘never to promise what we cannot deliver’. 

We work closely with several leading technology partners, encompassing the latest in camera systems, video management and video analytics; The latter being paramount in our desire to offer the customer reliable event alerting, especially in the arena of person detection, and the elimination of false alarms, which all too often blunts a customer’s experience.

Support hover over
Design hover over
Maintenance hover over
Install hover over

Design

  • Conduct a requirements consultation session to understand the customer's specific needs
  • Undertake a site visit and survey to ensure customer needs can be met with an actual deliverable solution.
  • Provide a quotation of works, clearly outlining each individual element of the project
  • Where agreed always offer a pilot installation as a proof of concept for the overall solution

Install

  • Plan and agree times, people and places when an installation is to take place.
  • Be very clear with any requests placed upon the customer to facilitate maximum efficiency on site, saving time for them and EYCCTV
  • Configure each piece of equipment based on exact customer requirement
  • Conduct agreed level of basic training to nominated customer team members
  • Ensure each element of installation is approved by the customer and signed off

Maintenance

  • Agree a maintenance plan to ensure that the solution is working to an optimum at all times.
  • Agree security levels of access onto the system. Offer different levels in conjunction with maintenance tiers.

Support

  • Option for telephone support and on site fixes if desired.
  • Offer training days for new staff or if customer requires greater understanding of their investment.
  • Ongoing good will calls/visits to maintain sound customer relationships.
  • Educate customers when significant new technologies arise.
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